Also available on Amazon Kindle.

About the Book

For good communication using email, you need to follow some ground rules whether you are working on a short-term project or on a long-standing team. Use the tips in Email Basics to help your team set up some protocols on how to use email most effectively and promote good team communication.

This soft-covered, booklet provides 130 tried and true, practical email ground rules, as well as lists of commonly used acronyms and emoticons.


  • Kristin Arnold

    Master Facilitator

    Kristin Arnold

    Kristin Arnold MBA, CSP, CPF | Master, is passionate about making all panel discussions more engaging, interactive and collaborative. She has surveyed and studied what makes panel discussions absolutely fabulous – or not.

    Since 1993, Kristin is the founder and President of Quality Process Consultants, a boutique consulting firm specializing in galvanizing leaders and their teams to think things through, make better collaborative decisions to achieve sustainable results.

    She’s a high stakes meeting facilitator, trainer, keynote speaker and panel moderator, known for her concrete approaches and practical concepts, tools and techniques her clients can apply immediately to see positive, substantive results.

    Kristin was one of the first female graduates of the United States Coast Guard Academy and the first woman stationed onboard the USCGC Buttonwood, a seagoing buoy tender.

    She parlayed her understanding of teams and teamwork with an MBA in Marketing Strategy into a specialized management consulting firm focused on building extraordinary teams in the workplace.

    She is an award-winning author and Past President of the US National Speakers Association. She divides her time between Scottsdale, Arizona and Prince Edward Island, Canada.